Shipping Policy

Our return policy includes orders we processed incorrectly, shipping damage, and you simply changing your mind.

 

We can’t guarantee every order is made and shipped perfectly, but we can guarantee to fix it if you contact us! Just send an email to info@pictureframeshop.com, or call us so we can make it right. Please help us out by including a photo of the incorrect or damaged item(s). A picture is worth a thousand words. If we need you to ship the item back, we will provide a shipping label.

 

Contact us within 7 days of the original purchase date. The product(s) cost, minus the original shipping cost and/or rush fees, will be fully refunded. We do not pay for return shipping. We cannot accept returns on the following - clearance items, acrylic with the protective film removed, frame and mat board samples, and artwork. 

 

Just contact us at info@pictureframeshop.com or call to let us know what you are returning. Include a copy of your receipt or packing list so we know who to give the refund to.